External Communications Professional

  • Function: Corporate and Regulatory Affairs
  • Location: 1 Braham Street, London, United Kingdom

Why this job matters

BT Group’s Digital Unit is spearheading the transformation of one of the UK’s most recognisable brands. And we don’t just mean tinkering with a bit of IT.  

We’re innovating industry leading capabilities in AI, drones, fintech, and healthcare. We’re stripping out every bit of unnecessary complexity in a business that’s 170 years old = with simpler ways of working for our colleagues and enhanced digital experiences for our consumer (EE) customers and our business (BT) customers. 

Communicating this digital transformation and the fundamental shift in how we work is critical.   

You will join the Digital at BT Group External Communications team responsible for this – showcasing how we’re simplifying our IT architecture, enhancing our learning and our culture, improving our customers experience, creating new platforms for business growth and exploring how we can use AI to improve the way we work. 

As part of the team, you’ll help us design and deliver an integrated PR and communications programme to tell our story – via national and trade press, on social media and at industry events – as we demonstrate our innovative, fail-fast, Digital culture to internal and external stakeholders.  

What you’ll be doing

  • Support the running and management of the Digital at BT Group social page, including content creation, posting, community management and strategy and set-up of new platforms (includes helping create social media calendars)

  • Manage and maintain the Digital at BT Group newsroom 

  • Help compile reports on recent coverage, social media activity and industry news 

  • Be the front door of our Digital external communications press office, triaging inbound enquiries and co-ordinating requests to speakers at external events

  • Work with our external communications PR agency, supporting with media relations and storygathering 

  • Co-ordinating activity with the broader Corporate Affairs team, Digital stakeholders and our agency, 

  • Work closely with our internal communications colleagues to help identify and develop the most compelling and exciting stories, encourage and support colleagues to share their own experiences through social media and align our milestones external and internal comms activities

The skills you'll need

  • Excellent planning and organisation skills with the capability to juggle a range of projects while consistently delivering results

  • You’ll have an interest in corporate external communications, including social media and media relations 

  • Social media fluency and a passion for all-things-digital

  • A creative way of thinking – driven by outcomes rather than tactics

  • A commitment to having up-to-date knowledge of key issues, trends and drivers in the media and tech landscape 

  • An energetic, creative and collaborative way of working

  • Excellent written skills, the ability to think critically and attention to detail


  • 25 days’ annual leave, plus bank holidays, and additional days for length of service
  • 10% on target bonus
  • Life Assurance
  • Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
  • 50% off BT and EE mobile SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans 
  • Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
  • 3 volunteering days per year
  • Competitive employee discount on BT/EE products
  • Competitive friends and family discount on EE Mobile

Our leadership standards

Looking in:

  • Leading inclusively and Safely
  • I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

  • I take the right decisions that benefit the broader organisation.

Looking out:

  • Delivering for the customer
  • I execute brilliantly on clear priorities that add value to our customers and the wider business.
  • Commercially savvy
  • I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

  • Growth mindset
  • I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

  • I build diverse future-ready teams where all individuals can be at their best.

About us 

At BT Group, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. 

A few points to note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

How to apply

To apply for this role, please click here.

Please include in your application that you heard about this opportunity through the Taylor Bennett Foundation.