Our dedicated team of social and innovation specialists understand how to connect the values of brands and organisations with the values of their online audiences to create real passion, authentic exchange and - what matters most – build meaningful relationships. We seamlessly integrate specialist skills to deliver innovative, award-winning programmes that drive engagement and generate results for our clients.

As a Director in the Social & Innovation practice, you will play a key role in driving excellent client service and maximizing satisfaction for clients across the portfolio. You will provide senior support to the leadership of the Social & Innovation team, helping to manage the team’s work to deliver stellar programmes in online channels and oversee integration with the broader FHF London business. Within your role you will take the lead on a number of digital and service offerings, being an advocate for them in FHF and the global network, looking to drive revenue though selling these in and building our expertise. Your day-to-day responsibilities include:

  • Leading development of compelling digital and social programme strategies and plans, providing oversight and guidance to the team in executing these programmes effectively, and ensuring integration across the broader business
  • You will provide senior counsel across Social & Innovation clients, providing strategic account planning and advice
  • You will be the account lead for 2-3 Social & Innovation clients, to be supported by a wider team of specialists
  • Overseeing the work of the Social & Innovation team to ensure a high standard of quality across account deliverables and superior client service, always with an eye to driving the satisfaction that supports client retention and growth
  • Managing efficient operations of the Social & Innovation team, including accurate and timely financial forecasting for all managed client projects, managing resourcing, capacity and effective utilization of all team members and ensuring administrative and operational excellence from the team
  • Contributing to global and regional network initiatives and knowledge sharing for the Social & Innovation global practice
  • Development of new business by identifying opportunities for organic growth, responding to new opportunities via external briefs and cross-practice identified opportunities, and leading proposals and pitches
  • Creating and managing wider agency selling in of Social & Innovation service offerings. This includes service development, marketing collateral development, CRM sales training, team service delivery training, and integration with the global service offering
  • Motivating, guiding and managing your direct reports to build a highly engaged and productive tea
  • As a senior member of the firm, your remit will also involve making wider contributions to the agency overall. This will include leading and supporting cross-office initiatives in respect of marketing, business development, strategy and culture.

Why FleishmanHillard Fishburn?

Awarded Gold in PR Week’s Best Places to Work (2020), we are committed to creating an inclusive work environment for everyone. The only PR Agency awarded EY’s National Equality Standard, all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process. 

Your individual strengths, passions and ambitions are what make FHF an incredible agency, so our employee benefits are built to support this.  Check us out on Insta to see what we've been up to recently. 

FleishmanHillard globally specialises in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity.  We’re also more motivated by what we can give than what we receive, and in our 70th year, we’ve initiated a worldwide service commitment to support social inclusion in the communities in which we work and live. 

We treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.

To apply:

Full details including how to apply can be found via the link below.

Director, Social Media (Maternity Cover - Jan 2021 Start) (2020-4490) - https://careers-fleishmanhillarduk.icims.com/jobs/4490/job

Please mention in your application that you heard about this opportunity through the Taylor Bennett Foundation.